Privacy & Cookie Policy

Funeral Video Cumbria
(A service provided by Liquid Studios)

Last updated: [23-2-26]

1. Introduction

Funeral Video Cumbria (“we”, “us”, “our”) is committed to protecting your personal data and handling it with sensitivity, care, and confidentiality.

This policy explains:

What personal data we collect

How and why we use it

How we store and protect it

Your rights under UK data protection law

How we use cookies on our website

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Funeral Video Cumbria is a trading name of Liquid Studios.

For data protection purposes, we are the “Data Controller” of personal information collected through our website and in the provision of our services.

Contact details:

Email: info@funeralvideocumbria.co.uk
Telephone: 07811329870
Registered address: The Clocktower, Crofton Hall, Thursby, CA5 6QB

3. What Personal Data We Collect

We may collect and process the following information:

3.1 Contact Information

Name
Email address
Telephone number
Postal address

3.2 Service Information

Details relating to funeral arrangements
Names of the deceased and family members
Venue details
Livestream access lists
Messages submitted via our website

3.3 Technical Data

IP address
Browser type and version
Device information
Pages visited on our website
Cookie data

3.4 Video & Audio Recordings

Where you engage our services, we may record video and audio footage that includes identifiable individuals.

4. How We Use Your Data

We use personal data for the following lawful purposes:

Contractual Necessity

To:

Provide videography and livestream services
Communicate regarding bookings
Deliver digital content
Issue invoices and process payments
Legitimate Interests

To:

Improve our website and services
Respond to enquiries
Maintain business records
Legal Obligations

To:

Comply with tax, accounting, and legal requirements

We will never sell your personal data.

5. Sensitive Nature of Funeral Services

We recognise that funeral services involve sensitive circumstances. We:

Handle all footage discreetly
Do not publish recordings without written consent
Provide livestream access via private links
Restrict access to authorised personnel only
Footage is supplied for private family use unless otherwise agreed in writing.

6. How We Store & Protect Data

We use secure storage systems and reasonable technical measures to protect data, including:

Encrypted storage where applicable
Password-protected systems
Restricted staff access
We retain personal data only as long as necessary for:
Providing our services
Meeting legal obligations
Resolving disputes

Raw footage may be deleted after a defined retention period (as set out in our Terms & Conditions). Clients are responsible for keeping their own copies once delivered.

7. Sharing Your Information

We may share data with:

Funeral directors or venues (where necessary for service delivery)
Secure livestream hosting platforms
IT service providers
Accountants or professional advisers
All third parties are required to process data securely and lawfully.
We do not transfer personal data outside the UK unless appropriate safeguards are in place.

Cookie Policy

8. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly and improve user experience.

9. Types of Cookies We Use

Essential Cookies

These are necessary for the website to function properly (e.g., form submissions, security).

Analytics Cookies

We may use analytics tools (such as Google Analytics) to understand how visitors use our site. These cookies collect anonymised data such as:

Number of visitors
Pages visited
Time spent on site
You can opt out of analytics cookies via your browser settings or our cookie consent banner.
Functional Cookies

These may remember preferences such as language or form details.

We do not use cookies for intrusive advertising purposes.

10. Managing Cookies

When you first visit our website, you will be given the option to accept or reject non-essential cookies.

You can also manage cookies through your browser settings. Please note that disabling essential cookies may affect website functionality.

Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Restrict processing
Object to processing
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk

If you wish to exercise any of your rights, please contact us using the details above.

11. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. The latest version will always be published on our website.