Terms & Conditions

Funeral Video Cumbria
(A service provided by Liquid Studios)

1. Introduction

These Terms & Conditions govern the provision of videography and livestreaming services by Funeral Video Cumbria (“we”, “us”, “our”) to clients (“you”, “the Client”).

By booking our services, you agree to be bound by these Terms & Conditions.

2. Services Provided

We provide professional video recording and/or livestreaming of funeral and memorial services throughout Cumbria.

Services may include:

Filming of funeral or memorial services
Live streaming of services via secure online platforms
Editing and production of a finished video
Provision of digital downloads and/or physical media copies
Archival storage (where agreed)

All services will be confirmed in writing prior to the event.

3. Booking & Payment

3.1 Booking Confirmation

A booking is confirmed once written confirmation is issued and, where applicable, a deposit has been received.

3.2 Fees

All fees will be confirmed in advance. Unless otherwise agreed:

A deposit may be required at the time of booking

The balance is due prior to delivery of the final video

We reserve the right to withhold delivery of footage until full payment has been received.

4. Cancellations

4.1 Client Cancellation

If you cancel:

More than 48 hours before the service – deposit may be refundable at our discretion
Within 48 hours – deposit is non-refundable
On the day of the service – full fee may be payable

We understand funeral arrangements can change; we will always act reasonably and compassionately.

4.2 Our Cancellation

In the unlikely event we are unable to attend due to illness, emergency, or circumstances beyond our control, liability will be limited to a full refund of fees paid. We will make reasonable efforts to arrange a suitable replacement where possible.

5. Livestreaming Disclaimer

Livestreaming services rely on third-party platforms and internet connectivity at the venue.

While we take all reasonable steps to ensure a reliable broadcast:

We cannot guarantee uninterrupted streaming
We are not liable for failures caused by internet outages, venue restrictions, third-party platform issues, or force majeure events
A recording may still be made locally where possible

6. Permissions & Venue Cooperation

It is the Client’s responsibility to:

Obtain permission from the funeral director, celebrant, officiant, church, crematorium, or venue
Ensure filming is permitted at the location

We will always operate discreetly and respectfully and comply with venue requirements.

7. Privacy & Data Protection

We understand the sensitive nature of our work.

We will:

Handle all footage with discretion
Use secure storage systems
Not publish or share footage without written consent
Footage is supplied solely for private family use unless otherwise agreed.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

8. Intellectual Property

Clients are granted a personal, non-commercial licence to:

View
Share privately with family and friends

Commercial use, public broadcasting, or alteration of footage requires prior written consent.

9. Limitation of Liability

We will provide services with reasonable care and skill.

Our liability for any claim arising from the provision of services shall be limited to the total fee paid.

We shall not be liable for:

Indirect or consequential losses
Emotional distress
Technical failures beyond our reasonable control
Loss caused by venue restrictions or third-party providers

Nothing in these Terms limits liability for death or personal injury caused by negligence or for fraud.

10. Archiving & Retention

Unless otherwise agreed:

Raw footage may be retained for a limited period (typically 30–90 days)
Final edited videos may be archived for up to 12 months

After this period, we may delete files without further notice. Clients are responsible for maintaining their own backups.

11. Force Majeure

We shall not be liable for delay or failure to perform services due to events beyond our reasonable control, including but not limited to:

Severe weather
Road closures
Illness
Government restrictions
Technical infrastructure failure

12. Complaints

If you are dissatisfied with any aspect of our service, please contact us in writing within 14 days of delivery. We will make reasonable efforts to resolve concerns promptly and professionally.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.